If there’s one thing any retail centric business wants to have, it’s an abundance of customers. The lifeblood of any sales focused company, customers keep your profits strong and keeping them happy is important. Ranging from purchasing habits, credit card information, what they buy (especially if you offer online sales), etc., retail businesses keep track of a lot of confidential customer information. Any good retail company tracks and protects this data, some utilizing an MSP (managed service provider) to do so.
Should your business utilize an MSP? There’s plenty of reasons why the answer is yes. Take, for example, the absolute necessity of your company network being “up” during business hours. This entails a lot of things, from websites to cash registers. If a network is down, often things like payments can’t be processed and companies run the risk of losing consumer information. An MSP is always monitoring for network issues, recording things like performance, dates when site or traffic usage is highest, and so on. Outsourcing some of this allows your company to ease on its own resources while growing more efficient with the use of an MSP.
You also gain the benefit of having an up-to-date, expertly run source of IT solutions, wherein your own business may lack this. Retail oriented infrastructure may not always have huge demand for IT related things, but if and when they occur the outcome might be disabling. If a business lacks a proper IT department, then there’s no telling how long the issue could last. As you might have figured, managed service providers are quick solutions to these problems, keeping you stable and providing a safety net against certain issues.
An MSP can also give you access to immediate support. Backup disaster recovery, which is a response to emergency situations like a bad storm or some severe internal error, should be implemented in every company’s response plans. Companies with an on-site IT team must rely on that team in case of emergency. If that team is small or unavailable, IT problems cannot be resolved quickly. An MSP can help as soon as problems happen, meaning you’re not “a boat without a paddle” for a problematic duration.
An MSP can be incredibly cost-effective. Some will offer flat rates for services, meaning you have a predictable expenditure. Experienced, IT technicians will fix unforeseen technical issues in a timely manner so as to minimize the downtime your business may face as a result of disaster.
Plenty more benefits exist using an MSP, and can help a retail company tremendously. These, however, are just a few reasons to at least consider it as an option. To learn more about managed service providers and how they can benefit your business, contact Stratosphere Networks today at 877-599-3999 or fill out our contact form.